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Out-of-the-Box IT Portal Site Status and Problems Dashboard

The Out-of-the-Box (OOTB) IT Portal Site comes with a Status and Problems Dashboard accessed through the Charts and Items menu on the menu bar.

OOTB IT Portal Site Status and Problems Dashboard

Note: The Status and Problems Dashboard is dependent upon login. Anonymous browsers will not be able to access this Dashboard.

The following table describes the items in the OOTB IT Portal Site Status and Problems Dashboard.

Item

Description

Top Issues

Displays a list of Problems recorded most frequently across all clients (Portal, Browser, and Desktop) or by the technician.

Known Errors

Displays a list of Problems with Known Errors recorded most frequently across all clients (Portal, Browser, and Desktop) or by the technician.

Problems

Displays a list of subscribed Problems. The number of subscribed Problems is a hyperlink that opens a table view of subscribed Problems that includes Record Type, ID, Customer Name, Problem Description, and more.

Note: Subscribe to a specific Issue (an Incident) by clicking Affects Me Too in the 01_Affects_Me_Too_Iconselected Issue.

Service Status

Displays a list of Incidents sorted by the OOTB IT Portal Service Catalog categories and their threshold (1-9 Incidents is green; 10-34 is yellow; 35+ is red). Like the number of subscribed Problems, the number in the Incidents column are hyperlinked to a table view of the Incidents and their information.

See Also

Out-of-the-Box IT Portal Site Dashboards

Out-of-the-Box Portal Site Home Dashboards

Out-of-the-Box IT Portal Site Requests and Incidents Dashboard

Out-of-the-Box IT Portal Site Find Help Dashboard

Default Find Help Dashboard

Out-of-the-Box IT Portal Site Department Items Dashboard