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Book Index

Search for Knowledge Using the Knowledge Pane

Use the Knowledge Pane to search for Knowledge Sources.

Good to know:

To search for Knowledge using the Knowledge Pane:

  1. Open the Knowledge Pane.
  2. In the Knowledge Pane toolbar, define Knowledge Pane Search options.

    Knowledge Pane Toolbar

  3. In the Search For Field, specify a word or phrase to search (ex: Printing).

    Search Keywords

  4. In the Options section, define Knowledge Pane options.

    Knowledge Pane Options Area

  5. Click the Go button Search Go Button to run the search.

    Knowledge Pane Results open in the Knowledge pane.

    Knowledge Pane Results

  6. Click a Knowledge Source link to view the content.

See Also

Search Knowledge

Search for Knowledge Articles Using the Quick Search Pane

Search for Knowledge Articles from a Record and Use the Found Solution

Search for Knowledge Articles in the Portal