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About Business Objects

A Business Object is a definition-powered business entity that stores data to help organizations manage their various workflows and business processes. For example, the Incident Business Object embodies everything about an Incident (ex: Who initiated it, how it is categorized, to whom it is assigned, etc.). Use Business Objects to manage data and workflows for business processes (ex: Incident Management). A Business Object can be complex (ex: Incident) or simple (ex: IncidentCategory that holds the list of categories that can be used within an Incident).

Business Objects are the heart of CSM and are extremely versatile. You can define various options to determine what data they contain, how they behave, and how they can be used. For example, you can define a lifecycle, define what information is tracked, and/or require values to be provided in certain Fields (ex: Priority) before records can be saved. Business Object records are represented as Forms and Grids in CSM.

Business Object and Record

A Business Object can have some or all of the following:

Business Objects are categorized as:

All Business Objects belong to one or more Business Object Views. Business Object Views allow you to have multiple instances of a Business Object with different behaviors and appearance for different Users (ex: A Default View for Business Objects accessed from the CSM Desktop Client and a Portal View for Business Objects accessed from the Portal). Although the rules, behavior, and appearance can differ among Views, the structure of the Business Object is always the same.

CSM provides several OOTB Business Objects (ex: Incident, Problem, Change, etc.). Use these Business Objects as-is, edit them, or create your own using the Object Manager (accessed from within a Blueprint in CSM Administrator). Within the Object Manager are several Business Object-specific tools, including:

In This Section

Major Business Objects

Supporting Business Objects

Lookup Business Objects

Group Business Objects

Business Object Views

Business Objects Good to Know

See Also

Business Objects

Using Business Objects

Managing Business Objects

Configuring Business Objects