Managing Knowledge Sources

CSM Knowledge is managed using several tools, including:

• Knowledge Source Manager: Use this tool to:
  • Create a Knowledge Source.
  • Edit a Knowledge Source.
  • Delete a Knowledge Source.
  • Search for a Knowledge Source.
  • Organize Knowledge Sources.
  • Copy a Knowledge Source.
  • Import/export a Knowledge Source.
  • Find Knowledge Source dependencies.
• Knowledge Mapping: Use this tool to:
  • Define general Knowledge Sources.
  • Define Portal Knowledge Search options.
  • Define Business Object Knowledge Search options.
• Knowledge Importing: Use this tool to:
  • Import third-party Knowledge Articles.