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eDOCs Integration


eDocs (for document management) creates a library that consolidates documents, e-mail, graphics, PDFs, engineering drawings, scanned paper, and electronic-based records for easy access, retrieval, and collaboration. Records are accessed in the repository by writing a file with a DRF extension. eDocs integrates with CSM so that Users can send a hyperlink to a document stored in a the eDocs DMS using a eDocs identification number.


Have the eDocs document IDs on-hand before the CSM

integration. This can be done by manually populating a lookup table or a data integration to the eDocs records.

Related Reading

Steps to Integrate

  1. Create a One-Step
  2. In the General options window, click Add>Write to File.
  3. In the Filename field, right-click and select Filenames>New filename.

    The Filename properties window opens.


  4. In the Filename properties window, in the Name field type a name .
  5. Verify that Filename includes a full path and Use custom extension: check boxes are selected.
  6. In the Use custom extension field, type DRF.
  7. Click OK.
  8. In the Write file Step window, enter a Name, a Filename in the corresponding text fields.
  9. In the Contents section, enter the link to an eDOCS file, and then click OK.


  10. In the One-Step General window, click Add>Run a program.

    The Run program Step window opens.

  11. Type a Name and Filename is the corresponding


  12. Click OK to run the program.

    The linked document opens.

See Also

About CSM Integrations

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Avaya Integration

Atrium Discovery and Dependency Mapping (ADDM) Integration

Barcode Scanner Integration

Bomgar Integration

Cherwell Discovery and Inventory (CDI) Integration

Cisco Call Manager Integration

Computer Telephony Integration (CTI) Integration

Dimension Data Xigo Integration

External Database Integration

Footprints Integration

Four Rivers TMS Integration

HP OpenView Integration

inContact ACD/IVR Integration

Intelligent Notification Integrations

Ipswitch What’s Up Gold Integration

JAMF Casper Suite Integration

JIRA Integration

KACE Integration

Knowledge Base Integration

Knowledge Brokers Integration

Lansweeper Integration

Lansweeper Integration: View Examples

Lawson Integration

Lightweight Directory Access Protocol (LDAP) Integration

Microsoft Active Directory® Integration

Microsoft® Dynamics CRM Integration

Microsoft® Dynamics GP Integration

Microsoft® Outlook® Integration

Microsoft® System Center Configuration Manager (SCCM) Integration

Microsoft® System Center Operations Manager (SCOM) Integration

Microsoft® Windows PowerShell Integration

Nagios Integration

NetIQ eDirectory Integration

Oracle Access Manager Integration

Oracle Enterprise Resource Planning (ERP) Integration

Oracle Identity Manager (OIM) Integration

Oracle PeopleSoft Integration

Salesforce Chatter Integration

SAP Integration

Snow Inventory Integration

SolarWinds Inventory Integration

SpiceWorks Integrations

Splunk Integration

Symantec Altiris Integration

Tripwire Enterprise Integration