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Microsoft Active Directory® Integration

Overview

Microsoft Active Directory® is a special-purpose database that stores data for objects in a network, including Customer information. Customer data from Active Directory can be imported into CSM to readily view account information such as full names, e-mail addresses, etc. for internal Customers. Active Directory integrates by connecting to the directory service, mapping objects, and enabling security settings to import Users and data into CSM.

Recommendations

When sharing data with Active Directory, you will most likely want to:

Related Reading

Steps to Integrate

Perform the following steps to import/link Microsoft Active Directory data. The detailed step-by-step instructions are also in the Integrating CSM with Microsoft Active Directory section in our online help.

Note: Most steps are performed in CSM Administrator, within a Blueprint.

  1. Configuring CSM Directory Services for Active Directory: Define how CSM connects with Microsoft Active Directory.
  2. Configuring Users for Active Directory: Configures CSM to import Active Directory Users.
  3. Enabling Authentication for Users: Turn on Active Directory authentication for Users.
  4. Configuring Users for Active Directory: Configures CSM to import Active Directory Customers.
  5. Enabling Authentication for Customers: Turns on Active Directory authentication for Customers.

See Also

About CSM Integrations

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