Microsoft Active Directory® is a special-purpose database that stores data for objects in a network, including Customer information. Customer data from Active Directory can be imported into CSM to readily view account information such as full names, e-mail addresses, etc. for internal Customers. Active Directory integrates by connecting to the directory service, mapping objects, and enabling security settings to import Users and data into CSM.
When sharing data with Active Directory, you will most likely want to:
Steps to Integrate
Perform the following steps to import/link Microsoft Active Directory data. The detailed step-by-step instructions are also in the Integrating CSM with Microsoft Active Directory section in our online help.
Note: Most steps are performed in CSM Administrator, within a Blueprint.