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Microsoft Active Directory® Integration


Microsoft Active Directory® is a special-purpose database that stores data for objects in a network, including Customer information. Customer data from Active Directory can be imported into CSM to readily view account information such as full names, e-mail addresses, etc. for internal Customers. Active Directory integrates by connecting to the directory service, mapping objects, and enabling security settings to import Users and data into CSM.


When sharing data with Active Directory, you will most likely want to:

Related Reading

Steps to Integrate

Perform the following steps to import/link Microsoft Active Directory data. The detailed step-by-step instructions are also in the Integrating CSM with Microsoft Active Directory section in our online help.

Note: Most steps are performed in CSM Administrator, within a Blueprint.

  1. Configuring CSM Directory Services for Active Directory: Define how CSM connects with Microsoft Active Directory.
  2. Configuring Users for Active Directory: Configures CSM to import Active Directory Users.
  3. Enabling Authentication for Users: Turn on Active Directory authentication for Users.
  4. Configuring Users for Active Directory: Configures CSM to import Active Directory Customers.
  5. Enabling Authentication for Customers: Turns on Active Directory authentication for Customers.

See Also

About CSM Integrations

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Cisco Call Manager Integration

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eDOCs Integration

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JAMF Casper Suite Integration

JIRA Integration

KACE Integration

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Knowledge Brokers Integration

Lansweeper Integration

Lansweeper Integration: View Examples

Lawson Integration

Lightweight Directory Access Protocol (LDAP) Integration

Microsoft® Dynamics CRM Integration

Microsoft® Dynamics GP Integration

Microsoft® Outlook® Integration

Microsoft® System Center Configuration Manager (SCCM) Integration

Microsoft® System Center Operations Manager (SCOM) Integration

Microsoft® Windows PowerShell Integration

Nagios Integration

NetIQ eDirectory Integration

Oracle Access Manager Integration

Oracle Enterprise Resource Planning (ERP) Integration

Oracle Identity Manager (OIM) Integration

Oracle PeopleSoft Integration

Salesforce Chatter Integration

SAP Integration

Snow Inventory Integration

SolarWinds Inventory Integration

SpiceWorks Integrations

Splunk Integration

Symantec Altiris Integration

Tripwire Enterprise Integration