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Nagios Integration

Overview

Nagios is a monitoring system that provides notifications if systems, applications, services, and business processes fail to function properly. CSM integrates with Nagios so that Nagios network events and alerts can be tracked within CSM records.

When integrated with Nagios, the CSM E-mail and Event Monitor watches for Nagios e-mail alerts in a monitored account. If an incoming e-mail meets a defined condition (ex: Contains an existing Record ID, specific words or phrases in the subject line or body, or is from a specific sender), CSM processes the incoming e-mails according to monitoring rules (defined in the CSM E-mail and Event Monitor), performing Actions, such as creating or updating an Incident, adding records to a Queue, or initiating One-Steps. A typical Action would be for CSM to create or update a record (ex: Incident or Event record), populating the record with details from the e-mail message.

Recommendations

Related Reading

Steps to Integrate

  1. Configure E-mail Accounts: Configure an e-mail account in CSM.
  2. Implement E-mail Monitor:
    1. Define the monitored account.
    2. Send a test e-mail.
  3. Configure the production E-mail and Event Monitor account
  4. Create an e-mail monitor.
  5. Configure an e-mail monitor.

See Also

About CSM Integrations

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