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Incident Design Ideas

CSM provides an OOTB Incident workflow with all the features you need to successfully log/resolve Incidents and log/fulfill Requests. You can use this workflow as-is, or tailor it to meet the needs of your organization. Design ideas include:

See Also

Incident and Service Request Implementation

About Incidents and Service Requests

Log an Incident

Summary

Note: Detailed step-by-step instructions for the above is beyond the scope of this document. Refer to the online help for this detailed information.