System Requirements

Minimum System Requirements (Client)

System Processor: Dual Core CPU or equivalent (1)
System Memory: 3 GB (4 GB or more recommended)
Operating System:

Microsoft Windows 7 x86 or x64 editions, Windows 8/8.1 x86 or x64 Pro or Enterprise editions, Windows 10

Free Disk Space: 1 GB
Networking: Internet Access required for online documentation feature
Browser: Internet Explorer 9+, Microsoft Edge (on Windows 10), Mozilla Firefox 27+, Safari 5.0+, Google™ Chrome™ 32+ (required for Browser applications)
Other: Microsoft .NET 4.5.1+

Minimum System Requirements (Server)

System Processor: Dual Core CPU or equivalent (1)
System Memory: 4 GB (6 GB or more recommended). Note that if you have SQL Server® installed on the same server, more RAM is recommended.
Operating System: Microsoft Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2
Free Disk Space: 1 GB
Networking: Dual Core CPU or equivalent (1)Internet access required for online documentation feature
Database:

Microsoft SQL Server 2008 R2, Microsoft SQL Server 2012, and Microsoft SQL 2014 (can be on a separate server)

Note: Full-text indexing must be enabled. Requires SQL Standard Edition (minimum), either a Processor License or a Server License with sufficient number of Client Access licenses.

Other:

Microsoft .NET 4.5.2+

IIS 7.0+ (required for Web Applications and when hosting the Cherwell Application Server in IIS) (2)

Other Requirements

Bomgar: Versions 15.1.4 and 15.2.1
E-mail: Server running SMTP and POP or IMAP, Microsoft® Exchange 2007, Microsoft® Exchange 2010, Microsoft® Exchange 2013, Microsoft® Exchange 2016
LDAP: Microsoft Active Directory® 2003+, Novell® eDirectory™. Other LDAP servers might allow some/all functionality.
Mobile Devices:

Cherwell Mobile 2.0 for iOS: iPhone®/iPad®/iPod Touch® (iOS 8.0+)

Cherwell Mobile 1.60 for iOS: iPhone®/iPad®/iPod Touch® (iOS 5.1.1+)

Cherwell Mobile for Android: Android® 4.2+

Cherwell Mobile for Browser: Most device browsers are compatible.

Trusted Agent Server (3): Dual Core CPU or equivalent (1); 4 GB (6 GB or more recommended); 1 GB free disk space; Microsoft 2008 Server R2, Server 2012, Server 2012 R2
Load Balancing (3): Redis® Server 2.8.x
  1. Recent model required.
  2. If you host the Cherwell Application Server in IIS, Windows Communication Foundation (HTTP and Non-HTTP Activation) components are also required.
  3. Optional. The Redis® Server and Trusted Agent Server are installed separately from the CSM server.
© Copyright 2016 Cherwell Software, LLC. All rights reserved.