Overview of What's New in CSM 9.2.0

Globalization Management

The new Globalization tool set enables you to quickly and easily translate text, referred to as "strings," into one or more languages. This ensures that Users can use a single CSM installation to view the same content in multiple languages.

The culture selector enables Users to quickly switch between the available languages for content and CSM platform strings. Culture and language pairs can be assigned to specific Users and Roles or across your system.

You can create Language Packs to translate strings for all content, specific Business Objects and their associations, Lookup Table data, Portal content, and Portal platform resource strings.

You can choose to:

  • Perform Bulk Updates Export a Language Pack, and then send the Language Pack to a translator. After strings in the Language Pack are translated, you can import the file back into your system.
  • Perform Updates in the Language Pack Editor Use the Language Pack Editor to translate a small number of strings or modify existing translations.
  • Use Machine Translation Apply machine translations to a Language Pack. Currently, the Google Cloud Translator is supported.
  • Perform On-the-Fly Updates Translate strings as you manage CSM features, such as Forms, One-Steps, and Expressions. This method is recommended for maintaining an existing translation.

Additional Globalization support includes:
  • Translation management of individual definitions in a Blueprint or mApp in CSM Administrator.
  • Localization support for Text Fields in Lookup Objects to show translated values to Users as they select, search for, and validate Field values based on their current culture or from other languages enabled in your system.
  • On-the-fly record translations.
  • Content optimization capabilities that assess your existing system and recommends changes to support content localization.

Foreign Key Support for Validated and Auto-populated Fields

You can now store foreign keys for Fields that are validated from Lookup tables and that enforce validation. This ensures that changes to Lookup table values are updated in existing records.

When you enable foreign keys for a Field, the keys also apply to values that are auto-populated from that Field.

In addition, when you publish a Blueprint, you can choose to update foreign keys values. This ensures that values are updated in existing records.

Definition Reviewer

The new Definition Reviewer provides a quick way to review and modify Forms, Grids, and Form Arrangements for all Business Objects. This is useful for ensuring consistency and usability across visual elements in your system, especially after you apply translations to your system using the tool set.

You can review and modify:

  • All visual elements in a Blueprint or mApp
  • Changed visual elements in a Blueprint or mApp

Browser Client and Customer Portal User Interface Enhancements

The Browser Client and Customer Portal offer improvements to the following features:
  • Banners: The banners in the CSM Browser Client and Customer Portal are updated with a new look-and-feel, including a height of 50 pixels and the use of the Cherwell company logo.

    New Banner Design

  • Account Information Bar, Menu Bar, and Search Bar: The User Information Bar, Menu Bar, and Search Bar in the Browser Client have an updated look-and-feel, including new drop-down styling, graphics, colors, and fonts. The menu bar now has a default height of 50 pixels and supports menu wrapping.

    Browser UI

Download a Blueprint

The new Download a Blueprint button allows you to easily download a Blueprint from the Publish Log. Download a Blueprint to apply changes from other Users or to easily revert your system.

Cherwell REST API Enhancements

  • New Operations: Operations were added for Teams, Users, Queues, Stored Values, and Gallery Images. For a complete list of new operations, refer to the REST API documentation revision history in About the Cherwell REST API.
  • PowerShell Examples: Many PowerShell examples have been added to the REST API documentation, including:
    • Get an Incident
    • Create an Incident
    • Upload Attachments
    • Delete a Business Object
    • Get Search items
    • Perform an ad-hoc Search with a filter
    • Perform an ad-hoc Search with sorting
    • Create a User
  • Practice Exercises: You can now practice using the REST API Discovery Tool by following a series of practice exercises that have been added to the REST API documentation.
  • Sample SAML Clients: Documentation now includes sample client code for using SAML with the Cherwell REST API, including examples with and without a final URI query string.

Local Catalog Performance

Local catalog caching has been enhanced to only retrieve new and changed items after a Blueprint publish. You should see increased system responsiveness with this change.

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