Overview of What's New in CSM 8.3.1

Continual Service Improvements

Cherwell Software takes customer feedback about its products seriously. Cherwell is dedicated to providing technology that tackles the core workload of all IT departments. For that reason, the primary focus of Cherwell Service Management (CSM) 8.3.1 is geared towards ITIL-based Continual Service Improvements (CSI) that will provide you with the most efficient, reliable, and enjoyable user experience. To see a full list of these changes and improvements, refer to the CSM Release Notes, which are available on the Cherwell Support Portal and with the CSM 8.3.1 product download.

Context-sensitive Help

Context-sensitive help is now available in the CSM Desktop Client, CSM Administrator, and most Windows-based CSM utilities, such as the Server Manager. This ensures that a relevant help topic opens when you press F1 or click the Help link in most CSM Windows-based clients.

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