Add Accessories to a Computer CI and Mobile Device CI

Use the Incident Form in the CSM Desktop Client to add accessories to a Computer CI and Mobile Device CI.

To add accessories to a Computer CI and Mobile Device CI:

  1. In the CSM Desktop Client, log a new Incident (New > Incident).

    A new Incident record is created.

  2. Classify the Incident as a New Employee Setup:
    1. Service: Select Employee Support.
    2. Category: Select Add/Change.
    3. Subcategory: Select New Employee Setup.

      The New Employee Specifics Form opens.

      Note: The configured Computer and Mobile Device accessory and cost values are also available on the New Device Specifics Form. Access the form by classifying the Incident as a Request New Computer (Service: Desktop Management, Category: Computer, Subcategory: Request New Computer).

  3. In the Computer section, select an item from the Computer drop-down (example: Latitude E5530 Laptop).
    Note: Your department must have defined permissions to access the item.

    The defined Computer accessories display.

    1. Select an accessory check box (example: Carrying Case $59.99).

      The price of the accessory is added to the Computer Details calculation, and an Ordered [Item] check box displays on the form.

  4. In the Mobile Device section, select an item from the Mobile Device drop-down (example: iPhone 5 32GB).

    The defined Mobile Device accessories display.

    1. Select an accessory check box (example: Car Charger $19.95).

      The price of the accessory is added to the Computer Details calculation, and an Ordered [Item] check box displays on the form.

  5. Complete the Incident logging process.
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