Out-of-the-Box Portal Site Home Dashboards

The Out-of-the-Box (OOTB) IT Portal Site contains two OOTB IT Portal Home Dashboards:

• A not logged-in Portal Dashboard: This Portal Dashboard is intended for anonymous Customers, and presents general information and data, such as a welcome information, a community discussion board, and service desk hours.
• Logged-in Portal Dashboard: This Portal Dashboard is intended for logged-in Customers, and displays the Service Catalog, a Document Repository a list of open records (by Customer and organization), facilitates navigation, and helps walk Customers through self-service operations (ex: Logging Incidents, locating Knowledge Articles and FAQs, etc.).

The difference lies in the level of data available to each Dashboard. The logged in OOTB IT Portal Dashboard allows access to the Service Catalog, Document Repositories, department and personal metrics (seen in Widgets), and more.

The anonymous, not-logged-in OOTB Home Dashboard is limited currently to displaying organization information, a community discussion board, and the option to Reset a Password.

Both Dashboards can be configured to display anything in CSM Administrator; these are merely the OOTB IT Portal Home Dashboards. See Building/Managing a Portal for information on how to customize the Portal Site.