Out-of-the-Box IT Portal Site My Items Dashboard

The Out-of-the-Box (OOTB) IT Portal Site comes with a My Items Dashboard. The My Items Dashboard displays CSM metrics relevant to you or your Customers. These metrics are generated upon login.

OOTB IT Portal My Items Dashboard

Note: The My Items Dashboard and the metrics that accompany it are dependent upon login. Anonymous browsers cannot access the Dashboard or its metrics.

The following table describes the items in the OOTB IT Portal Site My Items Dashboard.

Item	Description
My Open Incidents and Requests	Displays open Incidents and Requests that have been logged across all clients (Portal, Browser, and Desktop) by or for the User.
My Recently Closed Incidents and Requests	Displays Incidents and Requests that have been closed within the last month across all clients (Portal, Browser, and Desktop) that were logged by or for the User. Note: The default date range for recently closed Incidents and Requests is within the last month. Change the date range of the results list by editing the Search Results List Widget.
My Discussion Topics	Displays Discussion Topics created by the User.
My Items	Links Customers to the My Items Dashboard, as well as displaying the counts for Open Service Requests, Open Incidents, Active Discussions, and Devices Assigned to Me.
Service Desk Hours	Displays Service Desk Hours.