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The Out-of-the-Box (OOTB) IT Portal Site comes with a Requests and Incidents Dashboard that links the Customer to the Service Catalog, a new Incident/Request form, and the Incident/Request Status of all records logged by the Customer.
Note: The Requests and Incidents Dashboard is dependent upon login. Anonymous browsers will not be able to access this Dashboard.
The following table describes the items in the OOTB IT Portal Site Requests and Incidents Dashboard.
Item |
Description |
|---|---|
Browse Service Catalog |
Links Customers to the Service Catalog. |
Report an Outage or Incident |
Opens a new Incident form. |
View the Status of My Requests |
Links Customers to the My Items Dashboard. |