Out-of-the-Box IT Portal Site Dashboards

CSM provides the following Out-of-the-Box (OOTB) IT Portal Dashboards, which are used on the CSM OOTB IT Portal Site:

• Portal Home Dashboard (not logged in): This Portal Dashboard is intended for anonymous Customers, and presents general information and data, such as a welcome information, a community discussion board, and service desk hours.
• Logged-in Portal Home Dashboard (logged in): This Portal Dashboard is intended for logged-in Customers, and displays the Service Catalog, a Document Repository a list of open records (by Customer and organization), facilitates navigation, and helps walk Customers through self-service operations (ex: Logging Incidents, locating Knowledge Articles and FAQs, etc.).
• Request and Incidents Dashboard.
• My Items Dashboard.
• Find Help Dashboard.
• Knowledge Article Dashboard.

Use these OOTB Dashboards as-is, edit them, or create new Dashboards using the Dashboard Manager and Dashboard Editor.