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Configure Global Rich Text Settings

Use the Rich Text page in the CSM Administrator System Settings window to configure the following Global Rich Text settings:

Good to know:

To configure Global Rich Text settings:

  1. In the CSM Administrator main window, click the Settings category, and then click the Edit System Settings task.

    CSM Administrator Settings Page

  2. Click the Rich Text page.

    Global Rich Text Settings

  3. Select a default image format:
    1. Image Format: In the drop-down, select either JPEG or PNG. This is the default image format. When images in a format other than JPEG or PNG are inserted into a Rich Text Field, they are converted to the default image format (either JPEG or PNG).
  4. Configure default image display options (Default Display Mode area):
    1. Form Images Are Displayed As: In the drop-down, select one of the following options to determine how embedded images are displayed in Rich Text Fields:
      • No Image Support: No image is displayed in the Rich Text Field.
      • Small Thumbnails: A small thumbnail of the image is displayed in the Rich Text Field.
      • Medium Thumbnails (default): A medium thumbnail of the image is displayed in the Rich Text Field.
      • Large Thumbnails: A large thumbnail of the image is displayed in the Rich Text Field.
      • Full Images: A full-sized version of the image is displayed in the Rich Text Field.
    2. Zoomed Images Are Displayed As: In the drop-down, select one of the following options to determine how embedded images in Rich Text Fields are displayed in the Rich Text Zoom window:
      • No Image Support: No image is displayed in the zoom view.
      • Small Thumbnails: A small thumbnail of the image is displayed in the zoom view.
      • Medium Thumbnails: A medium thumbnail of the image is displayed in the zoom view.
      • Large Thumbnails: A large thumbnail of the image is displayed in the zoom view.
      • Full Images (default): A full-sized version of the image is displayed in the zoom view.
  5. Configure maximum file size limits for images that are embedded into Rich Text Fields (Size Limits area):
    1. Maximum size per image (default is 500 kilobytes): Select the maximum size of a single image embedded into a Rich Text Field.
    2. Maximum total size for images (default is 3 megabytes): Select the maximum total size for all images embedded into a Rich Text Field.
  6. (Optional) Select a default font for the text embedded into a Rich Text Field:
    1. Custom Default Font: Select this check box to use a default font for all Rich Text Fields.
    2. Click the Ellipses button Ellipses Button to open the Font window, and then select a Font, Font style, and Size.
    3. Click OK.

      Note: The default font selected here applies to all Rich Text Fields that do not have a default font specified in Field Properties. It overrides any font selections made in the Form Editor during Form design. However, if a default font was selected in the Field Properties for a specific Field in a Business Object (ex: Resolution Fields in Problems), it overrides the default font selected here.

  7. Click OK.
  8. Enable Rich Text on Business Object Fields.

See Also

Configure Global System Settings

Configure Global Search Settings

Configure Global Display Settings

Configure Global Dashboard, Calendar, and Visualization Settings

Configure Global Catalog Settings

Configure Global Record Locking Settings

Configure Global Help Settings

Configure Global Advanced Settings