Before CSM can share data with an External Database, create an External Connection to the External Database. An External Connection is a named connection between CSM and an External Database that passes the External Database's location and access information to CSM. For example, the connection defines the:
To help manage (create, edit, and delete) External Connections, CSM provides the External Connection Manager and the External Connection Wizard.
Note: The connection is made from the Cherwell Application Server to the External Database. The connection should be configured to work from that location, and, if applicable, use the account of the Cherwell Application Server.