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Book Index

About CSM Item Managers

CSM Item Managers help manage (view, create, edit, organize, or delete) CSM Items (Dashboards, Search Groups, One-Steps, etc.).

Notes: Some CSM Item Managers can be accessed from multiple places; Browser Client Managers have limited functionality.

CSM Manager Accessibility

CSM Item Manager

Desktop Client

CSM Administrator

Browser Client

Mobile

Action Manager

OK

OK

 

 

Attachment Manager

OK

OK

 

 

Automation Process Manager

 

OK

 

 

Business Hours Manager

OK

OK

OK**

 

Calendar Manager

OK

OK*

OK**

 

Command Manager

OK

OK

 

 

Counter Manager

OK

OK*

 

 

Dashboard Manager

OK

OK*

OK

 

Database Server Objects Manager

 

 

 

 

Document Repository Manager

OK

OK*

OK

 

Expression Manager

OK

OK*

OK**

 

External Connection Manager

 

OK*

 

 

Format Manager

 

OK*

 

 

Group Map Manager

 

OK*

 

 

HTML Page Manager

OK

OK

OK

 

Image Manager

OK

OK*

OK

 

Knowledge Source Manager

 

OK*

 

 

Metric Manager

OK

OK*

OK

 

One-Step Manager

OK

OK*

OK

 

Queue Manager

OK

 

OK**

 

Report Manager

OK

 

OK

 

Role Manager

 

OK

 

 

Search Group Manager

OK

OK*

OK

 

Site Manager

 

OK*

 

 

Stored Value Manager

OK

OK*

OK**

 

Team and Workgroup Manager

 

OK*

 

 

Theme Manager

OK

OK*

OK**

 

Twitter Account Manager

OK

OK

 

 

User Manager

 

OK

 

 

Visualization Manager

OK

OK*

OK**

 

Widget Manager

OK

OK*

OK**

 

* Note: Some Managers are accessed through the Managers menu in a Blueprint in CSM Administrator.

**Note: View only.

Cherwell Discovery and Inventory (CDI) provides the following additional CSM Item Managers:

E-mail and Event Monitoring provides the following CSM Item Managers:

In This Section

CSM Item Manager Main Window (Typical)

CSM Item Managers Good to Know