In order for CSM to integrate with Twitter, create a CSM Twitter account. When creating this account, it actually creates a link to an existing registered Twitter account and need to provide:

• Name for the account within CSM.
• Description.
• Existing Twitter account to link to.
• Pin to access the existing Twitter account.

To create a CSM Twitter account:

1. Open the Twitter Account Manager.

   To open the Twitter Account Manager:

   1. The Twitter Account Manager can be opened several ways:
      • In the CSM Administrator main window, click the Browser and Mobile category, and then click the Twitter Account Manager task.
      • From a Twitter Feed Widget, right-click and select Widget Properties.
2. Click the Create New button .

   The Edit Twitter Account window opens.

   

3. Define the link to the Twitter Account:
   • Name: Provide a display name to use within CSM (this property can be searched in CSM Item Managers).

     Tip: This name does not need to match the Twitter Account, although it is wise to be consistent.

   • Description: Provide a description to use within CSM (this property can be searched in CSM Item Managers).
4. Click the Sign in to Twitter via Browser button.

   A Twitter authorization site opens to allow CSM to access the Twitter Account (the default browser launches and passes some Cherwell-specific information to Twitter),

5. Provide the Twitter credentials.

   Note: This step can be skipped if the Twitter Account is set up to be remembered on the current computer.

   

6. Click Authorize app.

   The granted access window opens. Write down or copy the pin and close the window.

   

7. In the Edit Twitter Account window, provide the authorization pin provided by Twitter.

   

8. Click Authorize.

   A window opens verifying the account is authorized.

   

9. Click Close.

   The account is authorized and the Revalidate account button appears on the Edit Twitter Account.

   Note: If using Twitter buttons on a form (ex: Problem), the buttons must also be activated using the Stored Value Manager.