In order for CSM to integrate with Twitter, create a CSM Twitter account. When creating this account, it actually creates a link to an existing registered Twitter account and need to provide:
To create a CSM Twitter account:
The Edit Twitter Account window opens.
Tip: This name does not need to match the Twitter Account, although it is wise to be consistent.
A Twitter authorization site opens to allow CSM to access the Twitter Account (the default browser launches and passes some Cherwell-specific information to Twitter),
Note: This step can be skipped if the Twitter Account is set up to be remembered on the current computer.
The granted access window opens. Write down or copy the pin and close the window.
A window opens verifying the account is authorized.
The account is authorized and the Revalidate account button appears on the Edit Twitter Account.
Note: If using Twitter buttons on a form (ex: Problem), the buttons must also be activated using the Stored Value Manager.