Lightweight Directory Access Protocol (LDAP) is a protocol used to access information in a directory service (a directory stored on a server). Complete the following procedures to configure the integration between CSM and LDAP. Most configuration procedures are completed in CSM Administrator.

Note: CSM provides an OOTB Directory Service with example settings selected. Use the Directory Services worksheet to complete the values specific to an organization.

To configure the LDAP Integration:

1. Configure CSM Directory Service Settings for LDAP
   1. Configure Users for LDAP.
      1. Enable Authentication for Users
   2. Configure Customers for LDAP.
      1. Enable Authentication for Customers
2. Use the Test LDAP Tool.

Using LDAP with CSM consists of both configuring Users and Customers as shown in the figure.