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Define a Work with a Queue Action for a One-Step

Use the Work with a Queue Action to perform Queue operations. For example, create a Problem from an existing Incident (Create a Business Object Action), and then add the newly created Problem to the Problem Management Queue.

Note: This Action is only available if the One-Step is associated with a Business Object when it is created.

To define a Work with a Queue Action:

  1. Create a One-Step.
  2. On the General page in the One-Step window (accessed from within the One-Step Manager), click Add, and then select Work with a Queue.

    The Queue window opens.

    Queue Action

  3. Define general properties for the Work with a Queue Action:
  4. Select the Queue to use for the Work with a Queue Action:
  5. (Optional) Define History comments to attach to the active record's history:
  6. Click OK.

See Also

Define Actions for a One-Step

Define a Print Action for a One-Step

Define a Send an E-mail Action for a One-Step

Define a Send Tweet Action for a One-Step

Define a Run a Report Action for a One-Step

Define a Write to a File Action for a One-Step

Define a Run a Program Action for a One-Step

Define a Launch a URL Action for a One-Step

Define an Excel Merge Action for a One-Step

Define a Pop-Up Action for a One-Step

Define a Create a Business Object Action for a One-Step

Define an Update a Business Object Action for a One-Step

Define a Create Child Business Object Action for a One-Step

Define a Delete a Business Object Action for a One-Step

Define a Step Through Children Action for a One-Step

Define a Go to a Record Action for a One-Step

Define an Execute a Command Action for a One-Step

Define a Go to a Field Action for a One-Step

Define a Run a One-Step Action for a One-Step

Define an Update a Variable or Stored Value Action for a One-Step

Define a Call a Web Service Action for a One-Step

Define a Go To Action for a One-Step