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Define a Create a Business Object Action for a One-Step

Use the Create a Business Object Action to create any Business Object that is allowed in One-Steps. For example, use a One-Step to automatically create a Problem using values from the active Incident Record.

To define a Create a Business Object Action:

  1. Create a One-Step.
  2. On the General page in the One-Step window (accessed from within the One-Step Manager), click Add, and then select Create Business Object.

    The Create Business Object window opens.

    Create Business Object Action

  3. Define general properties for the Create a Business Object Action:
  4. Define what the Create a Business Object Action should do with the Fields within the Business Object:

    Tip: Use the Search Control Editor Search Control to quickly locate a Field whose Name and Description contain a specific word or phrase (ex: OwnedBy). Use the Ignore Folders button Ignore Folders Button to ignore the organizational folders and display all Fields at the root of the list.

  5. Define other behaviors for the Create a Business Object Action:
  6. Click OK.

See Also

Define Actions for a One-Step

Define a Print Action for a One-Step

Define a Send an E-mail Action for a One-Step

Define a Send Tweet Action for a One-Step

Define a Run a Report Action for a One-Step

Define a Write to a File Action for a One-Step

Define a Run a Program Action for a One-Step

Define a Launch a URL Action for a One-Step

Define an Excel Merge Action for a One-Step

Define a Pop-Up Action for a One-Step

Define an Update a Business Object Action for a One-Step

Define a Create Child Business Object Action for a One-Step

Define a Delete a Business Object Action for a One-Step

Define a Step Through Children Action for a One-Step

Define a Work with a Queue Action for a One-Step

Define a Go to a Record Action for a One-Step

Define an Execute a Command Action for a One-Step

Define a Go to a Field Action for a One-Step

Define a Run a One-Step Action for a One-Step

Define an Update a Variable or Stored Value Action for a One-Step

Define a Call a Web Service Action for a One-Step

Define a Go To Action for a One-Step