Previous Topic

Next Topic

Book Contents

Book Index

Define a Run a Program Action for a One-Step

Use the Run a Program Action to launch any program that can be run from a Windows command line. For example, add a One-Step to a button, link, menu bar, or task pane of an Incident Record so that Technicians can run a program to reset a password, page a technician, or ping a server directly from a record.

To define a Run a Program Action:

  1. Create a One-Step.
  2. On the General page in the One-Step window (accessed from within the One-Step Manager), click Add, and then select Run a Program.

    The Run Program window opens.

    Run Program Action

  3. Define general properties for the Run a Program Action:
  4. Define command-line arguments:
  5. Define how the One-Step should interact with the program:
  6. Define how the program should run:
  7. Click OK.

See Also

Define Actions for a One-Step

Define a Print Action for a One-Step

Define a Send an E-mail Action for a One-Step

Define a Send Tweet Action for a One-Step

Define a Run a Report Action for a One-Step

Define a Write to a File Action for a One-Step

Define a Launch a URL Action for a One-Step

Define an Excel Merge Action for a One-Step

Define a Pop-Up Action for a One-Step

Define a Create a Business Object Action for a One-Step

Define an Update a Business Object Action for a One-Step

Define a Create Child Business Object Action for a One-Step

Define a Delete a Business Object Action for a One-Step

Define a Step Through Children Action for a One-Step

Define a Work with a Queue Action for a One-Step

Define a Go to a Record Action for a One-Step

Define an Execute a Command Action for a One-Step

Define a Go to a Field Action for a One-Step

Define a Run a One-Step Action for a One-Step

Define an Update a Variable or Stored Value Action for a One-Step

Define a Call a Web Service Action for a One-Step

Define a Go To Action for a One-Step