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About Configuration Items

Configuration Items (CIs) are assets that make up the CMDB that are managed to avoid disruptions to Services. Use Configuration Items to track and monitor:

There are nine OOTB CI categories:

The OOTB CI Forms (ex: Printer) help to create, manage, and track CIs:

CMDB Form

See Also

Service Asset and Configuration Management (CMDB)

About the Configuration Management Database (CMDB)

CMDB Workflow

Creating Configuration Item (CI) Records

CMDB Design Ideas

CMDB Features