Regardless of the type of directory service being used, the selections for this setting all refer to LDAP in the UI. Before a directory service can work with CSM, the CSM Security Settings must be set to enable.

To enable authentication:

1. In CSM Administrator main window, click the Security category, and then click Edit Security Settings task.
2. Click the Browser Portal tab.
3. Verify that the Use Same Settings as Desktop Client is selected and under the Supported login modes the Internal and LDAP check box.
4. If the check box is not selected, under Supported login modes, select the LDAP check box.