Configuring Users for LDAP
The process to configure Users in CSM to integrate with LDAP differs slightly from configuring Customers. Complete the steps for Configuring CSM Directory Services Settings before configuring Users.
To configure Users for LDAP:
- Map LDAP Groups to CSM Security Groups.
- Enable Authentication for Users.
- Importing Users:
- If Groups are mapped, then the account is created when Users login to Cherwell using their LDAP credentials.
- If Groups are not mapped, or the Users are entered manually, and then imported using the User Manager in CSM Desktop Client.