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Splunk Integration

Overview

Splunk® Enterprise (referred to as Splunk) is an OOTB built-in integration that offers data analysis and monitoring. Splunk integrates so that Users can log data from CSM directly into Splunk..

How Integration Works

Splunk is an application that captures logging information and makes it searchable and easier to read. CSM, connects to a Splunk server, CSM sends logging information to Splunk, and then the logging informtion is viewed by connecting and launching the Splunk applicaiton.

Recommendations

Related Reading

Steps to Integrate

The steps to integrate Splunk with CSM are performed in both the CSM Client and CSM Server Manager.

To configure Splunk in CSM Client:

  1. In CSM Client, go to Tools > Options.

    The Options window opens.

    Splunk Integration Menu Item Selection

  2. On the General Options page, click Configure.

    The Logging Options window opens.

    Cherwell Service Management Options General page

  3. Select the Log to Splunk check box.

    Next to Server it shows Not Configured.

  4. In the Log Level drop-down, select an option.
  5. Click Configure.

    The Splunk Server Settings window opens.

    Splunk Integration Logging Options

  6. Provide the Server Url, User Name, and Password.
  7. Select the Ignore Certificate Errors to allow self-signed certificates or certificates that might not be from a trusted certificate authority.

    Note: Selecting this option ignores the invalid certificate error. If the check box is not selected and the certificate is invalid, then an error window opens and the integration fails.

  8. Click OK.

    The Splunk Server Settings window closes and next to Server displays Configured.

    Splunk Integration Server Settings

To configure Splunk in Cherwell Server Manager:

  1. Open the Server Manager.
  2. Click Logging.

    The Cherwell Application Server Logging Options window opens.

    Server Manager window

  3. Select the Log to Splunk check box.
  4. In the Log Level drop-down, select an option.

    The Server section shows Not Configured next to the Configure button until the configuration is complete.

  5. Click Configure.

    The Splunk Server Settings window opens.

    Cherwell Application Server Logging Options window

  6. Provide the Server Url, User Name, and Password.
  7. Select the Ignore Certificate Errors to allow self-signed certificates or certificates that might not be from a trusted certificate authority.

    Note: Selecting this option option ignores the invalid certificate error. If the check box is not selected and the certificate is invalid, then an error window opens and the integration fails.

  8. Click OK.

    A confirmation window for a successful connection opens.

    Splunk Server Settings for Administrator

  9. Click OK.

    The Splunk Server Settings window closes and to view to the Cherwell Application Server Logging Options window. Configured shows next to the Configure button.

    Successfully Connected to Log Server window

  10. Click OK.

Cherwell Application Server Logging Options window - Configured

See Also

About CSM Integrations

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