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Oracle PeopleSoft Integration

Overview

Oracle PeopleSoft applications provide many types of solutions for business and industry. CSM integrates with PeopleSoft so that PeopleSoft customer data can be shared with and used within CSM (ex: Populates a Customer Record).

How the Integration Works

Shared external data is either imported or linked. Imported data is accessed using an External Connection that you create; however:

Typically, PeopleSoft Customer data is imported into the Customer-Internal Business Object. CSM provides several wizards to walk you through the steps to create the External Connection, create the External Business Object, and import the external data.

Note: PeopleSoft utilizes a normalized Object Linking and Embedding (OLE) database (data is spread across many tables). Before CSM can share data in a normalized external database, you might need to create one or more database Views to collect, combine, and filter the information you are interested in sharing (importing). You can create the Views in the PeopleSoft database or in the CSM database. If you choose to create Views in the CSM database, you might need to create a Linked Server.

Recommendations

When sharing data with PeopleSoft, you will most likely want to:

Related Reading

Steps to Integrate

Perform the following high-level steps to import PeopleSoft data. For detailed step-by-step instructions, refer to the Create an External Connection to an External Database section in our online help.

Note: Most steps are performed in CSM Administrator, within a Blueprint.

  1. Create a Customer Information/Profile View of the PeopleSoft data to which you want to connect.

    Note: You can create the Views in the PeopleSoft database or in the CSM database. (If you choose to create Views in a CSM database, you or your onsite DBA might need to create a Linked Server in SQL.)

  2. Create a Blueprint.
  3. Create an External Connection to the PeopleSoft data. Data is either in the external PeopleSoft database or in the database Views, which are accessed through a Linked Server. Accessing a Linked server depends on the configuration of your CSM.

    Use the External Connection Wizard (CSM Administrator>Blueprint>Tools>External Connections) to create an External Connection. Typically:

    The new connection is shown in the External Connections window.

  4. Map each CSM Business Object to the appropriate PeopleSoft View:

    Use the External Data Wizard (CSM Administrator>Blueprint>"Business Object">Map to external Data) to map the data. Typically:

  5. Import the OLE DB View into the appropriate CSM Business Object.

    Use the External Data Import Wizard (CSM Administrator>Database>Import External Data) to import the data. Typically:

  6. (Optional) If you have additional mapped data, you might want to edit the Business Object Forms and Grids to the display the additional information.

    Use the Form Editor to contain controls that show (and allow editing) of the values in the fields, and the Grid Editor to define how the Business Object is displayed.

  7. Publish the Blueprint.

See Also

About CSM Integrations

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