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Configure Global Advanced Settings

Use the Advanced page in the CSM Administrator System Settings window to configure the following Global Advanced settings:

Good to know:

To configure Global Advanced settings:

  1. In the CSM Administrator main window, click the Settings category, and then click the Edit System Settings task.

    CSM Administrator Settings Page

  2. Click the Advanced page.

    Global Advanced Settings

  3. Configure Dashboard Widget refresh settings:
  4. Configure notification settings: The Cherwell Application Server sends messages to clients regarding updates (ex: Definitions need to be reloaded, Queues need to be updated, or records have been locked, etc.). This information is attached to regular requests from the client to the server. However, if the client has not communicated with the server within the maximum notification time, the client will check for updates.

    Note: Decreasing these values can make clients get updated data more frequently, but will also increase network traffic.

  5. Configure Web Services settings:

    Note: The settings defined here might override some of the settings defined when you set up a web service.

  6. Click OK.

See Also

Configure Global System Settings

Configure Global Search Settings

Configure Global Display Settings

Configure Global Dashboard, Calendar, and Visualization Settings

Configure Global Catalog Settings

Configure Global Rich Text Settings

Configure Global Record Locking Settings

Configure Global Help Settings