Attachments?

Rights are organized by scope: Blueprint, Global, Role, Site, Team, and User.

Allows people working with Attachments on Business Objects and within the Attachment Manager in CSM to:

• View: Access Attachments.
• Add: Create Attachments.
• Edit: Edit attachments.
• Delete: Delete Attachments.

View/Run Only:

• Users/Customers

All rights:

• System administrators
• Managers

Can customize Grids even if they don't support customization?

Allow: Allows selected Users to customize Grids (add/remove Fields and move columns) even if the Grid does not support customization.

• System administrators
• Managers
• Advanced Users (Level 2 and 3 technicians)

Can customize Grids that support customization?

Allow: Allows selected Users to customize Grids that support customization.

• System administrators
• Managers
• Users

Can import definitions from inside Managers?

Allow: Allows selected Users to import definitions (.ced files) into Managers so that you can share definitions between systems.

• System administrators
• Advanced Users (Level 2 and 3 technicians)

Can override the Task Pane definition?

Allow: Allows selected Users to override the default Task Pane options and configure your own personal User options.

• System administrators
• Managers
• Advanced Users (Level 2 and 3 technicians)
• Users

Can export definitions from inside Managers?

Allow: Allows selected Users to export definitions (.ced files) into Managers so that you can share definitions between systems.

• System administrators
• Advanced Users (Level 2 and 3 technicians)

Can delete all records in a group?

Allow: Allows selected Users to delete all records in the current Search results group (ex: All Incidents).

• System administrators

Run application?

Allow: Allows selected Users to run CSM.

• System administrators
• Managers
• Users

Can modify settings governing scaling of Business Object forms?

Allow: Allows selected Users to edit the default scaling settings of Business Object forms (Form>Scale Form).

• System administrators
• Managers
• Users

Table management?

Allow: Allows selected Users to access Table Management so that you can manage (create, edit, and delete) table/Field values directly from the CSM Desktop Client.

• System administrators
• Managers
• Advanced Users (Level 2 and 3 technicians)

Can define custom toolbars?

Allow: Allows selected Users to create personal User toolbars.

• System administrators
• Managers
• Advanced Users (Level 2 and 3 technicians)

Can modify settings governing scaling of Dashboards?

Allow: Allows selected Users to edit the default scaling settings of Dashboards.

• System administrators
• Managers
• Users

Images?

Rights are organized by scope: Blueprint, Global, Role, Site, Team, and User.

Allows people working with application Images in CSM to:

• View: Access Images.
• Add: Import Images.
• Edit: Edit Image properties.
• Delete: Delete Images.

View Only:

• Users/Customers

All rights:

• System administrators
• Managers

Notes:

• Security design strategy is very important. Carefully consider the level of access to each scope. For more information, see the OOTB Security Design documentation.
• Manager security rights control who can access the individual CSM Item Managers and are set separately (Managers category).
• Security rights control who can access Application functionality. The Business Object tab of the Security Groups window (CSM Administrator>Security>Edit security groups) allows Users to configure access to Business Object/field data. While a User may have access to Application functionality, data may not be visible without Business Object rights.