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Configure Logging for a CSM Server or Web Application

Use the Server Manager to configure event logging for CSM Servers or Web Applications. Event logging records significant events and errors, and is used for troubleshooting. When configuring event logging, designate:

Logging can be configured to go to an event log, set up file locations, or to a Splunk server. Splunk is a third-party tool that identifies data patterns, provides metrics, diagnoses problems, and provides intelligence for business operations. CSM integrates with Splunk so that CSM event log data can be indexed and made easily searchable. Download and install Splunk onto a server and configure it for logging events. Log Debug messages (Debug and above) to a file or to Splunk, and NOT to an event log. CSM logs numerous Debug messages, so a log would be slow and might require more resources. For more information on integrating Splunk and CSM, see Splunk Integration (Splunk Integration, http://docs.splunk.com/Documentation).

To configure logging for a CSM Server or Web Application:

  1. Open the Server Manager.

    Cherwell Server Manager

  2. From the Server drop-down, select a Server or Web application.
  3. Click the Logging button.

    The Logging Options window for the selected Server opens.

    Server Manager Logging Options Window

  4. Select where to log CSM events (select one or more options):
    1. Log to event log: Select this check box to log CSM events so that they can be viewed by the Windows Event Viewer. Then, select which events to log:
      • Debug and above: Very verbose messages. Leaving this on continuously can get space and resource intensive.
      • Info and above: Informational messages that can be used to diagnose a problem with your Server.
      • Warning and above: Warning messages that occurred while the Server was running.
      • Error and above: Errors that were encountered while the Server was running.
      • Fatal only: Errors that were encountered while the Server was running that caused the Server to stop.

        Note: We recommend logging Debug messages (Debug and above) to a file or to Splunk, and NOT to an event log. CSM logs numerous Debug messages, so a log would be slow and might require more resources.

  5. Click OK.
  6. Click OK to close the Logging options window.

In This Section

Configure Logging to a Splunk Server

See Also

Configure a CSM Service

Configure the Application Server

Configure the Automation Process Server

Configure the E-mail and Event Monitor Server

Configure the Scheduling Server

Configure the Configuration Scheduling Server