Creating Configuration Item (CI) Records

The instructions are available to walk through the steps to create a Printer CI Record using our OOTB workflow:

• Create a Configuration Item (CI) Record: Typical step-by-step instructions for creating a Printer CI Record.

  Note: CIs can be manually added, but Users typically import data from other systems or use various tools to automatically discover network items. For more information about automating the process, see the Cherwell Discovery and Inventory documentation.

  Note: CSM provides OOTB CMDB workflows with all the features needed to successfully manage CIs. Use these workflows as-is, or tailor them to meet organization needs.