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CMDB Workflow

CIs assets use two distinct workflows based on their classification of either hardware or software.

The following figure shows the high-level Hardware CI (Computers, Mobile Devices, Printers, Network Devices, Servers, Systems, Telephony Equipment, and Other CIs) process workflow in the OOTB system.

CMDB Workflow - Hardware

A CI progressing through the Hardware CI workflow encounters the following statuses:

  1. New: CI is being logged, and the initial details are being recorded.
  2. Ordered: CI is being ordered.
  3. In Stock: CI has been received.
  4. Planned: CI use and location are being determined.
  5. In Testing: CI is being tested.
  6. Active: CI is operational.
  7. In Repair: CI is being repaired.
  8. Down: CI is being taken out of service temporarily.
  9. Stolen/MIA: CI has been stolen or lost.
  10. Retired: CI is being taken out of service permanently.

The following figure shows the high-level Software CI (Software License) process workflow in the OOTB system.

CMDB Workflow - Software

A CI progressing through the Software CI workflow encounters the following statuses:

  1. Requested: Software License has been requested.
  2. Planned: Software License use and location are being determined.
  3. Ordered: Software License is being ordered.
  4. Active: Software License is operational.
  5. Expire: Software License is expired.

See Also

Service Asset and Configuration Management (CMDB)

About the Configuration Management Database (CMDB)

About Configuration Items

Creating Configuration Item (CI) Records

CMDB Design Ideas

CMDB Features