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Add an Action to a One-Step

A One-Step™ is an entity that initiates one or more defined Actions (ex: Create an Incident record). A One-Step is made up of a series of Actions and can be simple (a few Actions) or complex (multiple Actions that run under conditional circumstances). Numerous Actions are available for you to add to a One-Step.

One-Steps are also a type of Action you can add to various areas within CSM:

See Also

Add Actions to CSM Areas

Add an Action to a CSM Desktop Client Toolbar

Add an Action to a CSM Task Pane

Add an Action to a Dashboard

Add an Action to an Automation Process

Add an Action to a Business Object

Add an Action to a Customer Portal

Add an Action to Cherwell Mobile