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About Cherwell Mobile

Cherwell Mobile is a mobile platform that provides access to Cherwell Service Management® (CSM) via mobile devices, either through native applications or appropriate browser support. Use Cherwell Mobile to run CSM on a variety of mobile devices so that real-time CSM data can be accessed and updated anytime, anywhere, and by any CSM User.

Cherwell Mobile features include:

Cherwell Mobile clients include the following:

Before using Cherwell Mobile, it must be configured. Configuration involves creating Mobile Dashboards and Forms, configuring security rights, and configuring settings (login settings, Cherwell Mobile settings, and settings on each mobile device). The Cherwell Mobile settings (sometimes referred to as a mobile configuration) specify the CSM data to make available in mobile devices (ex: Which Mobile Home and Alert Dashboards, Business Objects, Actions/One-Steps, etc.), and are initially configured in CSM Administrator (either Globally or by Role); however, if a User has security rights, he can define his own User (personal) Cherwell Mobile settings. CSM provides an OOTB mobile configuration with OOTB Mobile Dashboards and OOTB Mobile Forms. Use these as-is, edit them, or create your own in CSM Administrator.

iOS or Android: Most of the information that appears in this document applies to all Cherwell Mobile clients. Anything that is specific to an iOS or Android device is shown in break-out boxes like this one.

Note: Cherwell Mobile for iOS and Cherwell Mobile for Android are available for download in many countries. However, the apps are localized for only a limited number of countries. For more information, please contact Cherwell Support.

In This Section

Mobile Records

Mobile Forms

Mobile Dashboards

Mobile Alerts

Mobile Pinboards

Mobile Searching

Mobile Drill-Down

Mobile Actions/One-Steps

Mobile Camera

Mobile Record Attachments

Mobile Record Mapping and Proximity

Cherwell Mobile Client Differences

Cherwell Mobile Good to Know

See Also

Cherwell Mobile

Configuring Cherwell Mobile

Using Cherwell Mobile on an Android Device

Using Cherwell Mobile on an iOS Device

Using Cherwell Mobile for Browser