Demo and Starter Databases

CSM provides two database choices to get you started:

• Starter database: Contains all the structure needed to get started with CSM (ex: Business Objects, Forms, One-Steps, Security Groups, etc.). We recommend this database for Users who are ready to start using CSM in a live environment. The Starter database option does not include sample data.
• Demo database: Contains structure (ex: Business Objects, Forms, One-Steps, Security Groups, etc.) and sample data (ex: Sample Incidents, Requests, Problems, Users, Customers, etc.). This option is best for new Users who want to demo CSM. If installing a Demo database now, the demo content can be cleared to begin using the system.

  Note: When updating to a new software version, select to update the existing database to the most recent database version. Updating a CSM Database installs any new or required internal system definitions.

If installing the Starter database, then there are not any sample profiles; therefore:

1. Create User Profiles before anyone can log into CSM.
2. Create Customer Profiles before anyone can log into the Customer Portal.

   Tip: Use CSDAdmin (username and password) to initially log in.

If installing the Demo database, then clear the sample and/or test data before going live. Always load a different database on top of the existing system (restore a database); however, any data (including User/Customer Profiles) in the current database is lost.