Record Management

CSM provides an Out-Of-The-Box (OOTB) solution to support the following service desk processes:

The following figure shows how the CSM components work together to support your service desk processes.

Service Desk Circle

Note: The following sections provide a high-level description of our default processes and content. For detailed information, see the CSM Starter Database Schema Guide. Also, note that CSM is highly configurable so your processes and content will vary, especially if your system utilizes integrations and Cherwell mergeable applications (mApps).
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