View Automation Processes for a Single Record

You can view the Automation Processes that have run for a specific record, including detailed status information for each run.

To view Automation Processes for a single record:

  1. In the CSM Desktop Client, open a record, such as an Incident.
  2. Select Tools>Current Record Automation Processes.
    A list of Automation Processes that than run opens.
  3. You can:
    • Select a specific Automation Process, and then click Details to view information about the run.
    • Click Refresh to update the list with new run records.
    Tip: If you are navigating through a set of records, keep the Automation Processes run against dialog open to see the Automation Processes that have run for each record.
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