Implementing E-mail Accounts

CSM provides a default e-mail system to get Users started. To implement the default e-mail system:

  1. Complete the e-mail worksheet.
  2. Configure test and production accounts.
  3. Configure a CSM global e-mail account for testing.
    Note: This is the test account monitored by the OOTB E-mail and Event Monitor.
    1. Define account settings. Account options include:
    2. Define default From Address for the Global account.
    3. Define default e-mail history attachment options.
  4. Configure a CSM global e-mail accounts.
    Note: This account is monitored by the OOTB E-mail and Event Monitor during production.
    1. Define account settings. Account options include:
    2. Define default From Address for the Global account.
    3. Define default e-mail history attachment options.

      Tip: Alternatively, configure these settings using the Getting Started Page in CSM Administrator (Help>Go to Getting Started Page).

  5. Implement E-mail notifications.
  6. Configure the production e-mail account.
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