CSM provides an Out-Of-The-Box (OOTB) solution to support multiple features and processes.
Note: For detailed information on these features and processes, refer to the CSM Starter Database Schema Guide. The schema guide can be found on the Customer Support Portal. Go to the Release Notes tab and select Cherwell Service Management. Select the version of CSM you are running to find the schema document you need. Also, note that CSM is highly configurable so your processes and content will vary, especially if your system utilizes integrations and Cherwell mergeable applications (mApps).