Configure the JIRA mApp

The below procedure is the first step in configuring the JIRA V1.5 mApp.

Note: This functionality is only available if you have applied the JIRA V1.5 mApp. For more information, refer to the mApp Tech Notes documentation.

To configure the web service:

  1. Open the Web Service Manager
  2. Click the General page and verify or provide the JIRA URL with information obtained from a JIRA administrator.

    Web Service Options - General page: URL

  3. Click the Methods page.

    Methods should show for Post Issue, Add Note to Issue, Link Issues, and Get Issue Status. Additional methods can be added as needed. For additional information refer to JIRA online API:

    JIRA mApp - Web Service Options: Methods page

  4. Click the Accounts page, click Add.
  5. Verify or provide the login credentials specified by a JIRA administrator.

    Web Service Options - Add a Web Service Account window

To configure Stored Values:

  1. Open the Stored Value Manager
  2. Go to Global>Integrations.
    Note: To view the stored value properties, select the stored value and click the Edit icon.
    • JIRA Integration Version: Do not edit.
    • JIRA URL: This must match the URL in the Web Service Object.
    • JIRA Web Service: This must match the name of the Web Service Object.

      JIRA mApp - Stored Value Manager

To configure the Incident and Problem Form:

  1. Open the Form Editor
  2. In the Form drop-down, select Incident JIRA Key.
  3. Use the mouse to select the title, link, and buttons.
  4. Press Ctrl+C to copy the elements.

    JIRA mApp - Form Elements

  5. In the Form drop-down, select Default Form.

  6. Press Crtl+V to paste the JIRA element items in the Form.
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