About CSM Integrations

This section contains instructions for integrating CSM with various applications and technologies.

Note that CSM can integrate in two ways:

  • Out-Of-The-Box (OOTB) Connectors: OOTB Connectors are built-in integrations that require some minor configuration to turn On/Off. CSM includes built-in tools/functionality specifically designed to help configure OOTB Connector integrations. Examples include Bomgar, LDAP, SAML, and many more.
  • Manual configurations: Manual integrations use CSM's powerful features (ex: Net/Web Services Application Program Interface (API), external table imports, One-Steps/Actions, etc.) to integrate with numerous third-party applications and technologies. Examples include SCCM, Salesforce Chatter, Lansweeper, and many more.
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