CSM Glossary
- Action
- Action Catalog
- Adaptive Layout
- Add Business Object to
mApp
Wizard
- Aggregate Expression
- Any Queue
- App Server Connection
- Application Server
- Apply
mApp Wizard
- Approval
- Approval Block
- Approval Block Editor
- Approval Editor
- Attachment
- Auto-Deploy
- Auto-Deploy Web Page
- Automation Process
- Automation Process Server
- Avatar
- Bar Chart
- Blueprint
- Blueprint Editor
- Bomgar
- Browser Application
- Browser Client
- Browser Connection
- Business Hours
- Business Object
- Business Object Editor
- Business Object Group
- Calendar
- Case Expression
- Change Advisory Board (CAB)
- Change Management
- Change Request
- Cherwell Mobile
- Cherwell Mobile for Android
- Cherwell Mobile for Browser
- Cherwell Mobile for iOS
- Cherwell Report Writer
- Cherwell REST API
- Cherwell Service
Management
- Cherwell Web Service
- Clause
- Client Connection
- Client Installation
- Color Selector
- Column Chart
- Comparison Clause
- Configuration Item
- Configuration Management Database (CMDB)
- Connection
- Conversation ID
- Counter
- Counter Expression
- CSM Administrator
- CSM Database
- CSM Desktop Client
- CSM Servers
- Culture
- Culture Selector
- Current Culture Field
- Custom Query Builder
- Custom Search
- Customer
- Customer Survey
- Customer Workgroup
- Dashboard
- Dashboard Theme
- Dashboard Viewer
- Database Server Objects
- Date/Time Expression
- Default Monitor Item
- Definition
- Definition Editor
- Definition Reviewer
- Dependency
- Detail Report Band
- Directory Service
- Direct-to-Database Connection
- Discussions
- Document Repository
- Duration Expression
- E-mail and Event Monitor
- E-mail Monitoring
- Embedded Form
- Emergency Change
- Emergency Change Advisory Board (ECAB)
- Event Monitoring
- Expression
- External Connection
- External Database
- Field
- Foreign Key
- Foreign Key Relationship
- Form
- Form Arrangement
- Form Control
- Form Editor
- Form Wizard
- Format
- Grid
- Grid Editor
- Grid Wizard
- Group Clause
- Heads-Up Display (HUD)
- HTML Page
- Import Utility
- Incident
- Integration
- IT Project Tracking (ITPT)
- Item Manager
- ITPT
- Journal
- Knowledge Article
- Knowledge Search
- KnowledgeBroker, Inc
- Known Error
- Language Pack
- Language Pack Bundle
- LDAP
- Line Chart
- Logical Expression
- Lookup Object
- Major Object
- mApp
- mApp
Editor
- Metric
- Microsoft Active Directory
- Mobile Dashboard
- Mobile Form
- Modifier
- Network Administrator
- Normal Change
- Numerical Expression
- Object Manager
- One-Step
- One-Step Editor
- Operator
- Outlook Add-In
- Ownership Clause
- Pie Chart
- Pipeline Chart
- Portal
- Portal and Browser Apps Installation
- Portal Dashboard
- Portal Site
- Primary Object
- Preferred Culture
- Primary Culture
- Priority
- Problem
- Problem Management
- Project
- Project Management
- Prompt
- Query
- Query Builder
- Queue
- Queue Clause
- Queue Group
- Quick Search
- Quick Search Query Builder
- Record
- Record Locking
- Related Clause
- Relationship
- Relationship Editor
- Relationship Wizard
- Release
- Release Management
- Remote Control
- Remote Support
- Report
- Report Runner
- REST
- Rich Text
- Role
- RSS Feed
- SAML
- Scatter Chart
- Scheduler
- Scheduling Server
- Scope
- Scope Owner
- Search Group
- Security Group
- Security Rights
- Server Connection
- Server Installation
- Server Manager
- Service Cart
- Service Catalog
- Service Categorization
- Service Level Management
- Service Monitor Utility
- Service Portfolio
- Service Portfolio Management
- Service Request
- Simple Action/Event Automation Process
- Simple Network Communications Protocol (SNMP)
- Skip Item Rules
- Service Level Agreement (SLA)
- Slideshow
- Specific Culture Field
- Specific Queue
- Standard Change
- Stored Query Builder
- Stored Value
- Supporting Object
- Survey Template
- System Administrator
- System Analyzer
- System Function
- System Restore
- System Upgrade
- Table Management
- Task
- Team
- Test LDAP
- Theme
- Threshold-Based Automation Process
- Token
- Trend Line
- Trusted Agents
- User
- User Queue
- View (Business Object)
- Visualization
- Visual Workflow Designer
- Visual Workflow Process
- Visual Workflow Process Designer
- Web Service
- Web-Forms
- Widget
- WSDL