When getting started with
CSM, it is important to understand its main components: applications,
features, and records.
What is Cherwell Service Management? Cherwell® Service Management (CSM) is a configurable, scalable, Out-Of-The-Box (OOTB) service desk
solution based on IT Service Management (ITSM) best practices and the ITIL
CSM Applications CSM provides a suite of applications to allow you to efficiently
configure, manage, secure, integrate, automate, and run your
CSM system from any location.
CSM Features CSM provides a number of configurable key features to help you manage
and run your service desk.
To enable quick deployment and ensure industry best practices,
CSM provides an out-of-the-box solution to support the a variety of
service desk processes.
Quick Start Cards
Quick Start Cards (QSCs) provide a short, graphical overview of
CSM features. You can view Quick Start Cards online or download them for