CSM Features

CSM provides a number of configurable key features to help you manage and run your service desk.

Features include:

• Business Objects (including Forms and Grids)
• Dashboards and Widgets
• One-Steps/Actions
• Searching (including Quick Search and Search Groups)
• Reporting
• Knowledge

Additional features include:

Approvals Metrics Attachments Modifiers Business Hours Queues Calendars Record Locking Document Repositories Rich Text E-mail Table Management Formats Tasks HTML Pages Themes Item Managers Tokens (Counters, Prompts, Stored Values, System Functions) Journals Visualizations

CSM also provides powerful Administrative features that help you install, configure, secure, automate, and extend/integrate your system, including:

Installation Automation Tools (Scheduler and Automation Processes) Security (Security Groups, Roles, Teams and Workgroups, Users, and Customers) Server Tools Blueprints System Analyzer mApps Integrations Data and Databases